BKK Fangs

Shipping Policy

We currently ship within Australia only.

Shipping Options:

• Standard Shipping: 4–7 business days

• Express Shipping: 1–3 business days

Shipping times are estimates and may vary based on location and carrier delays. All orders are processed within 1–2 business days unless otherwise noted.

Once your order ships, you will receive a confirmation email with tracking information.

If a package is lost or damaged in transit, please contact us immediately so we can assist.

RETURNS & WARRANTY

At FAR Co. we stand behind the quality of our products and we want you to be completely satisfied with your purchase. Our Returns & Warranty Policy ensures a smooth and hassle-free process should you need to return an item or make a warranty claim.

We accept returns under the following conditions

1. Change of Mind

• You may return an item within 30 days of receiving it if it is unused, in its original packaging and is in resaleable condition.
• A receipt or proof of purchase is required
• Customers are responsible for return shipping costs
• Refunds will be issued to the original payment method once the item has been inspected and approved

2. Faulty, damaged or incorrect items

• If you receive a faulty, damaged or incorrect item,
  we will offer an exchange, refund or store credit as long as you have contacted us within 7 days of receiving your order
• Photos must be provided and a description of the issue

3. Exclusions for returns, exchanges or warranty

• Items that have been used, modified or damaged due to misuse
• Sale or clearance items (unless faulty and not highlighted prior to sale)

Warranty Policy

We offer warranties on products in line with manufacturer terms. Warranties cover manufacturing defects and do not apply to damage caused by misuse, wear and tear or improper maintenance.

If you wish to proceed with a warranty claim, please contact us at filletandrelease@outlook.com.au.

At Fillet and Release Co., your privacy is important to us.

We collect personal information such as your name, email, shipping address, and payment details when you make a purchase or sign up for our marketing communications.

We use this information to:

• Fulfill orders

• Communicate with you

• Improve our store

• Send email updates and promotions (you can opt out at any time)

We do not sell or rent your personal data to third parties. We may use cookies or third-party tools (like Google Analytics or Facebook Pixel) to help us understand shopping behavior and improve marketing performance.

If you have questions or wish to access, correct, or delete your data, please contact us at www.filletandrelease@outlook.com.au.

When you sign up for our newsletter or make a purchase, you consent to receive marketing communications from Fillet and Release Co.. This may include promotional emails, special offers, and product updates.

You can unsubscribe at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us at www.filletandrelease@outlook.com.au.

We comply with the Australian Spam Act 2003 and will never send unsolicited marketing emails.