Help & support

We're here to help.

Questions about an order, shipping, or a lure that needs sorting? You'll be talking to the makers themselves — not chatbots. Veteran-owned, Australian, and proud of it.

Get in touch

Talk to a real angler.

Drop us a line and we'll get back to you as soon as we're off the water. For order issues, please include your order number.

Based in 195 Old Northern Road, QLD, AustraliaOrders ship Australia-wide from QLD
Follow the crew Tag your catches — tight lines, legends

Send us a message

We'll reply by email as soon as we can.

Shipping

Packed simply. Shipped fast.

We pack orders efficiently to cut waste and get your gear on the water quickly.

01

Same-day dispatch

Orders placed Monday to Friday are dispatched the same day. Weekend orders go out the next business day.

02

Free shipping over $129

Spend $129 or more and standard shipping across Australia is on us. Under $129, shipping is calculated at checkout.

03

Ships from QLD

Every order is sent Australia-wide from our base in Queensland. Your estimated delivery date is shown at checkout.

Pre-order & limited items: dispatch by the date shown on that product's page. You'll get order updates by email along the way.

Warranty & returns

Buy with confidence.

Our lures are built to last — stainless through-wire, dense timber, and a tough multi-layer epoxy finish, with tight QC on every size and colourway. If something's not right, we'll sort it.

Change of mind

30-day money-back

Not happy with your purchase? Return it within 30 days for a refund. Get in touch and we'll walk you through it.

  1. 1Email us within 30 days of delivery with your order number.
  2. 2We'll confirm return details and the next steps.
  3. 3Once it's back with us, we process your refund.

Faulty or defective

Warranty claim

If there's a manufacturing defect, we'll make it right — repair, replacement, or refund.

  1. 1Email us your order number and clear photos of the issue.
  2. 2We'll assess the defect and confirm the best fix.
  3. 3We repair, replace, or refund — your call where we can.

Common questions

Quick answers.

How soon will my order ship?

Orders placed Monday to Friday are dispatched the same day. Pre-order and limited items ship by the date shown on that product's page.

Do you offer free shipping?

Yes — standard shipping is free on Australian orders over $129. Below that, shipping is calculated at checkout, where you'll also see your estimated delivery date.

Are your lures timber or plastic?

Timber — sustainably sourced Indonesian mahogany, sealed and finished with a tough multi-layer epoxy. No plastic.

Do they sink or float?

Ghost Drop models are sinking / slow-sink. Our Masters stickbaits come in both floating and sinking options. Check the exact specs on each product page.

Where are they made?

Designed in Australia and hand-crafted alongside skilled Indonesian artisans, then finished and quality-checked to our standards. We're proudly Australian veteran-owned and operated.

How do I start a return or warranty claim?

Email us with your order number — and for a warranty claim, clear photos of the issue. We'll take it from there.

Why we do it

Built to give back to Aussie veterans, and to protect the waterways we all love.

Fillet & Release Co. is Australian veteran-owned and operated. We work with skilled Indonesian artisans, use sustainably sourced mahogany, and back durable, repairable gear over throwaway tackle.