Shipping times are estimates and may vary based on location and carrier delays. All orders are processed within 1–2 business days unless otherwise noted.
Once your order ships, you will receive a confirmation email with tracking information.
If a package is lost or damaged in transit, please contact us immediately so we can assist.
RETURNS & WARRANTY
At FAR Co. we stand behind the quality of our products and we want you to be completely satisfied with your purchase. Our Returns & Warranty Policy ensures a smooth and hassle-free process should you need to return an item or make a warranty claim.
We accept returns under the following conditions
Change of Mind
You may return an item within 30 daysof receiving it if it is unused, in its original packaging and is in resaleable condition.
A receipt or proof of purchase is required
Customers are responsible for return shipping costs
Refunds will be issued to the original payment method once the item has been inspected and approved
2. Faulty, damaged or incorrect items
If you receive a faulty, damaged or incorrect item, we will offer an exchange, refund or store credit as long as you have contacted us within 7 days of receiving your order
Photos must be provided and a description of the issue
3. Exclusions for returns, exchanges or warranty
Items that have been used, modified or damaged due to misuse
Sale or clearance items (unless faulty and not highlighted prior to sale)
Warranty Policy
We offer warranties on products in line with manufacturer terms. Warranties cover manufacturing defects and do not apply to damage caused by misuse, wear and tear or improper maintenance.
At Fillet and Release Co., your privacy is important to us.
We collect personal information such as your name, email, shipping address, and payment details when you make a purchase or sign up for our marketing communications.
We use this information to:
Fulfill orders
Communicate with you
Improve our store
Send email updates and promotions (you can opt out at any time)
We do not sell or rent your personal data to third parties. We may use cookies or third-party tools (like Google Analytics or Facebook Pixel) to help us understand shopping behavior and improve marketing performance.
When you sign up for our newsletter or make a purchase, you consent to receive marketing communications from Fillet and Release Co.. This may include promotional emails, special offers, and product updates.
You can unsubscribe at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us at www.filletandrelease@outlook.com.au.
We comply with the Australian Spam Act 2003 and will never send unsolicited marketing emails.
Shipping Policy
Shipping Policy
We currently ship within Australia only.
Shipping Options:
Standard Shipping: 4–7 business days
Express Shipping: 1–3 business days
Shipping times are estimates and may vary based on location and carrier delays. All orders are processed within 1–2 business days unless otherwise noted.
Once your order ships, you will receive a confirmation email with tracking information.
If a package is lost or damaged in transit, please contact us immediately so we can assist.
REFUND/RETURN POLICY
RETURNS & WARRANTY
At FAR Co. we stand behind the quality of our products and we want you to be completely satisfied with your purchase. Our Returns & Warranty Policy ensures a smooth and hassle-free process should you need to return an item or make a warranty claim.
We accept returns under the following conditions
Change of Mind
You may return an item within 30 daysof receiving it if it is unused, in its original packaging and is in resaleable condition.
A receipt or proof of purchase is required
Customers are responsible for return shipping costs
Refunds will be issued to the original payment method once the item has been inspected and approved
2. Faulty, damaged or incorrect items
If you receive a faulty, damaged or incorrect item, we will offer an exchange, refund or store credit as long as you have contacted us within 7 days of receiving your order
Photos must be provided and a description of the issue
3. Exclusions for returns, exchanges or warranty
Items that have been used, modified or damaged due to misuse
Sale or clearance items (unless faulty and not highlighted prior to sale)
Warranty Policy
We offer warranties on products in line with manufacturer terms. Warranties cover manufacturing defects and do not apply to damage caused by misuse, wear and tear or improper maintenance.
At Fillet and Release Co., your privacy is important to us.
We collect personal information such as your name, email, shipping address, and payment details when you make a purchase or sign up for our marketing communications.
We use this information to:
Fulfill orders
Communicate with you
Improve our store
Send email updates and promotions (you can opt out at any time)
We do not sell or rent your personal data to third parties. We may use cookies or third-party tools (like Google Analytics or Facebook Pixel) to help us understand shopping behavior and improve marketing performance.
When you sign up for our newsletter or make a purchase, you consent to receive marketing communications from Fillet and Release Co.. This may include promotional emails, special offers, and product updates.
You can unsubscribe at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us at www.filletandrelease@outlook.com.au.
We comply with the Australian Spam Act 2003 and will never send unsolicited marketing emails.
